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Full Time - Permanent
North Ryde
Finance & Administration
AUS Eastern Daylight Time
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Service Desk Officer - Accounts Payable

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About the Role

Downer is looking to recruit an Accounts Payable Service Desk Officer to join our Business Service Centre. As the Accounts Payable Service Desk Officer you will be responsible for building and maintaining a relationship with the BSC customer base to help inform and facilitate the efficient resolution of issues. This includes building rapport with key business contacts and suppliers, understanding any process exceptions, and performing within agreed service levels.

This is a great internal opportunity for an employee to further progress their career at Downer, while working for a manager who offers a wide range of career advancement opportunities and encourages professional development.


  • Deliver a high level of customer service to BSC stakeholders and customers.
  • Prompt response to and resolution of all Accounts Payables queries via phone and emails
  • Active notification and escalation of unresolved issues and deadlines.
  • Further tasks and support when required as directed by the Accounts Payable Service Desk Supervisor.
  • Point of contact for business and suppliers for resolution of AP payment and general enquiries.
  • Identify and report supplier issues to Service Desk Supervisor.


  • 2 years + Accounts Payable experience within a medium to large organisation.
  • Intermediate level knowledge of Microsoft Excel and Word.
  • Knowledge of procure to pay processes.


  • Previous vendor support experience in a high volume atmosphere.
  • Ability to work in a cohesive team environment.
  • High attention to detail and ability to meet deadlines.
  • Ability to maintain pleasant interaction in challenging and complex scenarios.
  • Demonstrated ability to work under pressure and manage deadlines.
  • Clear written and spoken communication skills in English
  • Tertiary qualifications are desired but not required.

    In return we offer

  • A workplace that focuses on Zero Harm.
  • An opportunity to make an impact with a growing and forward thinking company.
  • The opportunity to further develop your skills and professional development
  • Competitive remuneration package based on experience.

    To apply, please click on "Apply" below and submit your resume. For more information, please email

    Downer does not accept any unsolicited resume referrals from Recruitment Agencies. Please do not submit any resumes or associated profiles to the Downer careers portal or to any Downer employees. Downer will not pay any placement fees relating to unsolicited resume referrals.


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