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Application Support Analyst

Apply Now angle-right Job no: 556367
Work type: Full Time - Fixed Term
Location: Auckland
Categories: Information Technology

Downer has been designing, building and sustaining New Zealand’s infrastructure for over a century and is a leading provider of integrated services in Australia and New Zealand.

With over 12,000 employees in New Zealand, we work alongside some of New Zealand’s biggest businesses, councils and government agencies.

Downer is an internationally recognised force in the civil engineering industry.  At Downer we are committed to what we do and we work together as a team to deliver on our promise to continue to be 'the number one supplier of infrastructure services in New Zealand’. 

The Role:

Our Wiri based IT team provide essential support to the wider Downer organisation maintaining Applications to meet business needs.  Our Applications Support Analyst works closely with business stakeholders, user groups and end users and is responsible for:

  • Application configuration and data maintenance
  • Managing vendors to ensure delivery of quality solutions
  • Managing vendor changes through Downer NZ release and change processes
  • Incident and problem management
  • Management of minor additions or configuration changes
  • Monitoring and forecasting user demand
  • Business Analysis

About You:

Bringing substantial experience supporting users in a range of applications, you will be proud of your ability to develop strong customer relationships built on your advanced analytical and diagnostic skills and solution delivery.  You’ll enjoy working in a team environment and be able to demonstrate value added contributions.  In addition you’ll offer:

  • Technical expertise, specifically in SQL Query/SQL Server Administration/ HTML/ MS Dynamics CRM/Field Service
  • Exposure and understanding of service, work ticketing, estimating and asset management systems
  • Working knowledge of Change and Release as well as an understanding of Incident and Problem Management in an ITIL enterprise environment

We Offer:

Downer is a large, dynamic organisation offering technical challenge and regular opportunities for you to make a difference to your team and the wider company.  You’ll be joining a professional team dedicated to continuous improvement and have the opportunity to learn from the best. 

Career growth is very real within Downer so if you are looking to progress your career please apply on-line today ref. 556367 or for more information about what we do please visit

The successful applicant will be required to pass a pre-employment drug test & medical. 



Advertised: New Zealand Daylight Time
Applications close: New Zealand Daylight Time

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