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New Zealand - North Island

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Full Time - Permanent
Auckland - Kerrs Road
Call Centre & Customer Service
New Zealand Standard Time
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WMC Representative

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Our Workforce Management Centre in our Technology Solutions business provides a centralised hub for communications with our customers to our Installations, Faults and Maintenance team. If you enjoy working with a broad range of customers to provide them with the highest level of service, then this role could be a great opportunity for you! 

About the role:

The Downer New Zealand Work Management Centre (a blend of contact centre and support administration) is currently looking for a Essential Services Representative to join the Auckland team. This is a complex inbound, dispatch technical environment working throughout the Downer business supporting essential service networks nationwide.  Our team ensure that customer relationships are well maintained by providing rapid solutions to overcome major outages and faults.

About you:

Are you someone who enjoys working end to end, understands the importance of your work and is able to think on your feet? We’d love to hear from you.

We look for strong phone based verbal communication skills, previous experience in either a contact centre, dispatch, jeopardy management or administration role. You will enjoy resolving issues, jeopardy managing, technically problem solving with your customers and have good technical aptitude to manoeuvre around multiple systems to seek answers. Other skills such as your team player attitude, ability to remain calm and effective under pressure and previous experience in a technical industry will also be an advantage.

Flexibility to work on a rotating roster is essential as we offer a 24/7 365 day service.

In return we offer:

  • The opportunity to make this role your own and become part of a great team
  • You will be contributing to a critical part of the business
  • You will be joining an organisation that values people as its most important asset.

Don't delay! Apply now to join our great team by visiting and entering 559928 into the keyword search.

To find out more about what we do check out

Our workplace is drug and alcohol free - all successful applicants will be required to undertake a pre-employment drug test & medical.


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