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WMC Representative

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Apply Now angle-right Job no: 560577
Work type: Part Time - Permanent
Location: Auckland - Kerrs Road
Categories: Call Centre & Customer Service

Downer has been designing, building and sustaining New Zealand’s infrastructure for over a century and is a leading provider of integrated services in Australia and New Zealand.

With over 12,000 employees in New Zealand, we work alongside some of New Zealand’s biggest businesses, councils and government agencies.

Our Workforce Management Centre in our Technology Solutions business provides a centralised hub for communications with our customers to our Installations, Faults and Maintenance team. If you enjoy working with a broad range of customers to provide them with the highest level of service, then this role could be a great opportunity for you! 

About the role:

The Downer New Zealand Work Management Centre (a blend of contact centre and support administration) has two opportunities for Essential Services Representatives to join the Auckland team. This is a complex inbound, dispatch technical environment working throughout the Downer business supporting essential service networks nationwide.  Our team ensure that customer relationships are well maintained by providing rapid solutions to overcome major outages and faults.

These roles are part time for 20 hours per week but flexibility to work on a rotating roster is essential as we offer a 24/7 365 day service.

About you:

Are you someone who enjoys working end to end, understands the importance of your work and is able to think on your feet? We’d love to hear from you.

We look for strong phone based verbal communication skills, previous experience in either a contact centre, dispatch, jeopardy management or administration role. You will enjoy resolving issues, jeopardy managing, technically problem solving with your customers and have good technical aptitude to manoeuvre around multiple systems to seek answers. Other skills such as your team player attitude, ability to remain calm and effective under pressure and previous experience in a technical industry will also be an advantage.

In return we offer:

  • The opportunity to make this role your own and become part of a great team
  • You will be contributing to a critical part of the business
  • You will be joining an organisation that values people as its most important asset.

Don't delay! Apply now to join our great team by visiting www.downercareers.co.nz and entering 560577 into the keyword search.

To find out more about what we do check out www.downergroup.co.nz

Our workplace is drug and alcohol free - all successful applicants will be required to undertake a pre-employment drug test & medical.


Advertised: New Zealand Standard Time
Applications close: New Zealand Standard Time

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