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Maintenance Quality and Performance Manager

Apply Now angle-right Job no: 575667
Work type: Full Time - Permanent
Location: New Plymouth
Categories: Construction

Downer has been designing, building and sustaining New Zealand’s infrastructure for over a century and is a leading provider of integrated services in Australia and New Zealand.

With over 12,000 employees in New Zealand, we work alongside some of New Zealand’s biggest businesses, councils and government agencies.

Downer New Zealand is a leading provider of integrated services. Our Transport Services business is a market leader, shaping and influencing the future of New Zealand’s infrastructure. Incorporating more than 2,500 employees, this business covers a diverse range of services including operations and maintenance of road, rail, port and airport infrastructure, material production and manufacturing, technical services, leading research and development facilities and a large asset base including fixed and mobile assets, with revenues exceeding $800m annually.

A fantastic opportunity has popped up in Taranaki. We’re looking for a proactive, forward thinking individual to join our Taranaki Network Outcomes Contract (TNOC).


  • A competitive remuneration package
  • Stable, supportive and collaborative working environment
  • Downer has a companywide focus on training and development which gives excellent opportunities to enhance your skills and advance your career
  • Working for a leading organization and the opportunity to become a key part of our Downer Team

As our Performance and Quality Manager you will be responsible for the contract performance management systems effectiveness, creating a strong performance culture within the team and assisting the CMT to deliver the required outcomes for the NOC in line with the latest Performance Framework.

You will be working at a high level of planning capability, and understand the concepts of high performing teams. You will be at the forefront of promoting of positive culture within the team’s operational strength and build strong relationship capability.

You will manage a significant influence within the Contract Management Team and the wider Taranaki Downer business. It is an integral part of the TNOC Leadership Team, where you will be part of ensuring the deliverables are being achieved.

About the role:

  • Manage the processes so that you ensure that tension is applied to all our activities, by testing the robustness of our programmes, monitoring the customer interface and quality, ensuring continuous learning and improvement is occurring throughout.
  • Lead the Performance and Quality of the contract.
  • Monthly reporting and trend analysis including Quality and performance framework reporting
  • Lead the development of annual performance framework and relevant performance measures, along with developing processes to monitor and report on them.
  • Lead the development of the Quality framework and processes, along with developing processes to monitor and report on them.

About you:

  • You’ll be a fantastic team player who loves to work collaboratively and working to a high standard
  • Bring with you a strong track record of positive leadership behaviours that empower others
  • Have excellent interpersonal skills.
  • Hold a tertiary qualification or equivalent in finance or business management 

If you are looking for challenge and a role you can really make a difference – this could be it!

If this sounds like the role for you, head to and enter reference number 569842

Downer NZ is an equal opportunity employer committed to creating a diverse and inclusive culture. 

All successful applicants will be required to undertake a pre-employment drug test & medical.

Advertised: New Zealand Standard Time
Applications close: New Zealand Standard Time

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