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Resource Management Analyst

Apply Now angle-right Job no: 591210
Work type: Full Time - Permanent
Location: Auckland
Categories: Telecommunications

Downer has been designing, building and sustaining New Zealand’s infrastructure for over a century and is a leading provider of integrated services in Australia and New Zealand.

With over 10,000 employees in New Zealand, we work alongside some of New Zealand’s biggest businesses, councils and government agencies.

Downer New Zealand is a leading provider of integrated services.  Our commitment to building long term relationships and supporting our customers with high calibre services and solutions; the talents of our people; and consistent excellence in operational delivery sets us apart.

Our Work Management Centre (WMC - a blend of contact centre and support administration) provides a centralised hub for communications with our customers to our field staff. We are on the lookout for our next Resource Management Analyst to join our South Auckland team.

The Resource Management Analyst is a complex and technical role with responsibilities for the successful forecasting, planning and scheduling of staffing/resourcing requirements.  You will also be jointly accountable for managing labour costs within budget to meet and exceed business gross margin targets.

About you:

To be successful in this role you will:

  • Strive to exceed customer expectations by providing excellence in service delivery
  • Be experienced in job planning and scheduling while managing operational processes
  • Have advanced Microsoft Excel & Power BI skills
  • Be familiar with continuous improvement framework, and agile methodologies
  • Be experienced in effective stakeholder engagement
  • Have strong analytical skills
  • Have a positive attitude, focussed on performance and a drive for results
  • A minimum of two years CSR telecommunications experience, skills and understanding of fundamental aspects of business
  • Have excellent verbal and written communication skills
  • Demonstrate leadership qualities

What’s on offer:

  • Full training and support provided
  • Fun, friendly and supportive team
  • Competitive remuneration reflective of your skills and experience and great company benefits

Downer offers more than just the basics you'd expect from a large company. Our employee benefits are designed to develop the whole person, at home and at work. We have partnered with the following companies (plus many more) to offer attractive discounts to assist you in everyday life:

  • Marram Health Care
  • Air New Zealand
  • Samsung
  • Repco
  • PlaceMakers
  • Southern Cross Insurance
  • Les Mills
  • Lumino the Dentist
  • Spec Savers

If this sounds like the opportunity for you, head to and search for job #591210 to apply.

Downer is an equal opportunity employer committed to creating a diverse and inclusive culture.  

Our workplaces are drug and alcohol-free. All successful applicants will be required to undertake a Pre-Employment drug test and medical.

Advertised: New Zealand Standard Time
Applications close: New Zealand Standard Time

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