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Work Management Centre - Service Representative

Apply Now angle-right Job no: 591658
Work type: Full Time - Permanent
Location: Auckland, Auckland - Kerrs Road
Categories: Customer Service & Administration

Downer has been designing, building and sustaining New Zealand’s infrastructure for over a century and is a leading provider of integrated services in Australia and New Zealand.

With over 10,000 employees in New Zealand, we work alongside some of New Zealand’s biggest businesses, councils and government agencies.

Downer New Zealand is a leading provider of integrated services.  Our commitment to building long term relationships and supporting our customers with high calibre services and solutions; the talents of our people; and consistent excellence in operational delivery sets us apart. 

Our Work Management Centre (WMC - a blend of contact centre and support administration) provides a centralised hub for communications with our customers to our field staff. We are on the lookout for our next WMC Representative superstar to join our South Auckland team.

A bit about the role:

If you enjoy working with a broad range of customers, delivering the highest level of service and are an administration superstar, then this role could be a great opportunity for you! 

You will be working in a complex and technical inbound dispatch environment supporting our telecommunication services nationwide. The team ensure that our customer relationships are maintained by providing rapid solutions to overcome major outages and faults across our network.

A bit about you:

To be successful in this role, we would like you to have:

  • Strong phone-based verbal communication skills
  • Previous experience in either a contact centre, dispatch or jeopardy management role
  • Strong problem-solving abilities and good technical aptitude to manoeuvre around multiple systems to seek solutions
  • A team player attitude with the ability to remain calm and effective under pressure
  • Previous experience in a technical industry is advantageous
  • Flexibility to work on a rotating roster is essential as we operate 24/7, 7 days a week

What’s on offer:

  • Full training and support provided
  • Fun, friendly and supportive team
  • Competitive remuneration reflective of your skills and experience and great company benefits
  • The culture in the WMC is not your standard contact centre, we love coming into work and have a lot of fun while we're here! Apply today and we would love to tell you more!

Downer offers more than just the basics you'd expect from a large company. Our employee benefits are designed to develop the whole person, at home and at work. We have partnered with the following companies (plus many more) to offer attractive discounts to assist you in everyday life:

  • Marram Health Care
  • Air New Zealand
  • Samsung
  • Repco
  • PlaceMakers
  • Southern Cross Insurance
  • Les Mills
  • Lumino the Dentist
  • Spec Savers

If this sounds like the opportunity for you, head to www.downercareers.co.nz and search for job #591658 to apply.

Downer is an equal opportunity employer committed to creating a diverse and inclusive culture.  

Our workplaces are drug and alcohol-free. All successful applicants will be required to undertake a Pre-Employment drug test and medical.

Due to the fast-paced nature of Downer, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.


Advertised: New Zealand Standard Time
Applications close: New Zealand Daylight Time

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