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Business Improvement Lead - Utilities

Apply Now angle-right Job no: 592496
Work type: Full Time - Permanent
Location: Auckland, Wellington
Categories: Marketing & Business Development, Customer Service & Administration

Downer has been designing, building and sustaining New Zealand’s infrastructure for over a century and is a leading provider of integrated services in Australia and New Zealand.

With over 10,000 employees in New Zealand, we work alongside some of New Zealand’s biggest businesses, councils and government agencies.

Our ambition is to build a better New Zealand and deliver a greater impact to communities across three key sectors: Transport, Utilities and Facilities.

As the largest provider of services to asset owners in New Zealand, Downer has 10,000+ skilled employees in more than 120 locations across the country. From Kaitaia to Invercargill, our teams maintain and renew vital infrastructure assets that support our communities, address infrastructure needs and enable economic growth. Our work is underpinned by our four pillars: safety, delivery relationships and thought leadership.


About The Role:

The Business Improvement Lead for our Utilities (Energy, Telecommunications, Water & Automation) business will support with the compliance to The Downer Standard, the Delivery Management Methodology framework and manage the overall Utilities Assurance Programme while identifying business improvement opportunities.

Key responsibilities include:

  • Develop, manage and report on the Quality Assurance Programme and work with the Utilities business to design initiatives that support operations with applying the quality principles.
  • Become the expert in the application of The Downer Standard and in particular Delivery Management Methodology and how through targeted audits we can assure compliance and opportunities to share learnings.
  • Undertake audits and identify business improvement opportunities and detail these in the audit reports.
  • Identify high value process improvement initiatives and opportunities for standardisation across Utilities.
  • Develop plans for the implementation of business improvement initiatives including change management aspects and utilisation of O365 tools to embed the process.
  • Co-ordinate internal and external audits within Utilities to ensure that teams understand the scope and purpose and are suitably informed and prepared for the audit.
  • Provide guidance, support and training for the adoption of The Downer Standard and Utilities Capability documentation and associated processes of the integrated management system (IMS).

This is a full time (40 hours a week, Monday to Friday) permanent role paying between $80,000 - $90,000 annual salary – experience dependant.


About You:

  • Proven success in a Business Improvement role within a services based company is desirable
  • 3-5 years of Quality Assurance experience and knowledge is desirable 
  • Experience and understanding of Integrated Management Systems is desirable
  • Experience in control assurance activities and or internal / external auditing is desirable 
  • Strong problem-solving ability and attention to detail
  • Clear verbal, and written communication skills including preparation of reports and presentations.


What We Offer:

This is an outstanding opportunity to work in our diverse business. The environment is challenging and rewarding. We offer the opportunity to join our diverse and inclusive culture, and be part of a great team working in a collaborative environment. We offer a competitive remuneration package, flexible working arrangements, and our focus for our people is training and development, so this gives excellent opportunities to enhance your skills and advance your career.  

Downer offers more than just the basics you'd expect from a large company. Our employee benefits are designed to develop the whole person, at home and at work. We have partnered with retail, health care, insurance and travel businesses to offer attractive discounts to assist you in everyday life.


Please Note:

  • If this sounds like the opportunity for you, head to and enter reference number 592496 to apply.    
  • Downer NZ is an equal opportunity employer committed to creating a diverse and inclusive culture.
  • Our workplaces are drug and alcohol free - all successful applicants will be required to undertake a Pre-Employment drug test and medical. 
  • Due to the fast-paced nature of Downer, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.
  • Please note we have an in-house recruitment team that manage all our vacancies. No candidates presented through an agency will be considered for any of our roles advertised, unless previously arranged. We would strongly encourage all candidates interested in these roles, to apply directly online through the portal provided otherwise your application will not be considered.

Advertised: New Zealand Standard Time
Applications close: New Zealand Standard Time

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