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We're Hiring!

Customer Service Representative

  • 594571
  • North Sydney, NSW, Australia, 2060
  • Full Time - Permanent

Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure and facilities.

Our long history of delivering transport infrastructure projects under a variety of contracting models. Services include the design and construction of light rail, heavy rail, bridge and roads, as well as track and station work, signaling and rail safety technology.

Our integrated capabilities enable intelligent transport solutions, road network management and maintenance, facility maintenance and utilities services. We also have expertise delivering services within the constraints imposed by a live operating environment

About the role:

We are looking for a confident, articulate and detail orientated person with a friendly nature and excellent customer skills. Someone who is empathetic and wants to be part of a supportive and progressive team.

  • Establish and maintain positive relationships with project stakeholders and community members
  • Provide frontline support and assistance, including responding to telephone and email enquiries and complaints
  • Identify stakeholder and community issues and recommend strategies to respond, prevent complaints and minimise impacts
  • Record and report all stakeholder and community contact within Consultation Manager
  • Draft high-quality community notifications, newsletters and monthly email updates
  • Assist with face to face consultation with local stakeholders and community members
  • Assist with community events, site visits, and community and stakeholder meetings
  • Work co-operatively with the site and functional teams and comply with all relevant procedures

About you:

  • A communication/community relations or resolutions practitioner with minimum of 2 years’ experience in stakeholder engagement, customer resolution or community liaison and communications in similar roles
  • Excellent oral and written communication skills
  • Experience working in multidisciplinary teams
  • Sound ability to identify community issues and understanding of stakeholder and community attitudes and needs in relation to the project
  • Proficient information management and technology skills
  • Reporting, compliance and records management

What We Offer:

  • We are all different. That is why Downer is committed to creating a diverse and inclusive culture that promotes the skills and insights of all its people irrespective of their gender, ethnicity, ability, age or sexual orientation. 
  • An opportunity to work for a major ASX listed company that continues to grow through major organic growth, project wins and acquisitions.
  • The unique opportunity to work in an organization where the safety of our people and the environment is at the forefront of all that we do
  • A supportive and dynamic team environment.
  • Training and Development to support your career with us.
  • A range of financial benefits to support your financial needs and to recognize your commitment to your work.
  • A variety of benefits at incredible discounts to support you and your family’s lifestyle needs.

How to Apply:

To apply for this great opportunity please click the apply button.

For more information please contact Chris Petras chris.petras@downergroup.com 

Applications will not be accepted via email. Please submit your application via the advertisement.

No agency CV’s will be accepted or deemed an introduction.

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