About Downer Energy:
Downer Energy work with some of New Zealand’s largest asset owners and energy providers to maintain their critical networks and assets across the country and connect every community in cities, rural heartland, and industry. Our whole-of-life approach creates positive outcomes for all New Zealanders as we help to reduce carbon emissions, optimise energy and build a better Aotearoa.
This is a time of growth for us to add more value to our customers and opportunities for our people in the dynamic Energy sector. There are more than 500 of us in the Energy team and we are committed to being kaitiaki – guardians of New Zealand’s future.
About the role:
Due to growth and with our eye on the sky, we’re looking for a solid performer with either telephony based dispatching or relevant contact centre experience. With long term career prospects, we would love for you to become our next highly motivated, customer focused, full time Dispatch Coordinator!
As we are a 24/7 Centre, we have day and night shifts (3-4 x 12 hours with 3-4 x days off) that offer a great work life balance for those who want to break away from the standard Monday to Friday, and have days off during the week to do some of that “life-admin”.
The Service Management Centre is where the action is, and no day is the same! We are responsible for ensuring effective customer solutions including the dispatching of client faults to field-based employees to customers, members of the public and other energy stakeholders. Full training is provided and at your pace.
This role delivers a range of services including:
What are we looking for in you?
What we offer:
As part of your package here at Downer, we offer attractive market rates plus benefits and entitlements for the whole person, for both at home and at work. We are also proud of our professional and safe working environment even encouraging softly played music and regular shared lunches. It’s a great place to work!
This is a fantastic opportunity to join a reputable company and work with an amazing team. You will be given every opportunity to develop your career, all whilst having fun along the way.
Perks & Benefits
Match your loyalty, excitement and passion for high quality service with ours and we will reward you with a competitive remuneration, extensive training and development to help you to enhance your skills, advance your career along with great employee benefits too!
This is a great time to join the Downer team!
Please note we have an in-house recruitment team that manage all our vacancies. No candidates presented through an agency will be considered for any of our roles advertised, unless previously arranged. We would strongly encourage all candidates interested in these roles, to apply directly online through the portal provided otherwise your application will not be considered.