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Dispatch Coordinator

  • Tauranga, Bay of Plenty, New Zealand
  • New Plymouth, Taranaki, New Zealand
  • Full Time - Permanent

About Downer Energy:

Downer Energy work with some of New Zealand’s largest asset owners and energy providers to maintain their critical networks and assets across the country and connect every community in cities, rural heartland, and industry. Our whole-of-life approach creates positive outcomes for all New Zealanders as we help to reduce carbon emissions, optimise energy and build a better Aotearoa. 

This is a time of growth for us to add more value to our customers and opportunities for our people in the dynamic Energy sector. There are more than 500 of us in the Energy team and we are committed to being kaitiaki – guardians of New Zealand’s future.


About the role:

Due to growth and with our eye on the sky, we’re looking for a solid performer with either telephony based dispatching or relevant contact centre experience.  With long term career prospects, we would love for you to become our next highly motivated, customer focused, full time Dispatch Coordinator! 

As we are a 24/7 Centre, we have day and night shifts (3-4 x 12 hours with 3-4 x days off) that offer a great work life balance for those who want to break away from the standard Monday to Friday, and have days off during the week to do some of that “life-admin”. 

The Service Management Centre is where the action is, and no day is the same!  We are responsible for ensuring effective customer solutions including the dispatching of client faults to field-based employees to customers, members of the public and other energy stakeholders.  Full training is provided and at your pace.

This role delivers a range of services including:

  • Dispatch faults received from client to our field-based fault men and women
  • Resolve problems by understanding the business and providing answers or alternative solutions
  • Respond to internal and external email requests
  • Compliance with zero harm policies and procedures
  • Maintain the integrity of power systems through timely and accurate data entry
  • Process orders, forms and applications
  • And much more!


What are we looking for in you?

  • Minimum 2 years’ customer service experience, preferably in a call centre
  • Excellent oral and written communication skills
  • Time management and organisational skills
  • Problem solving ability and ability to remain calm under pressure
  • A strong customer focus
  • Great attention to detail
  • Sound computer and keyboard skills
  • Experience within the electrical industry an advantage (but not a requirement)


What we offer:

As part of your package here at Downer, we offer attractive market rates plus benefits and entitlements for the whole person, for both at home and at work.  We are also proud of our professional and safe working environment even encouraging softly played music and regular shared lunches.  It’s a great place to work!   

This is a fantastic opportunity to join a reputable company and work with an amazing team. You will be given every opportunity to develop your career, all whilst having fun along the way. 


Perks & Benefits

Match your loyalty, excitement and passion for high quality service with ours and we will reward you with a competitive remuneration, extensive training and development to help you to enhance your skills, advance your career along with great employee benefits too!

  • Leadership Pathway Development Programs
  • Dedicated Learning and Development team
  • We will reward you with a competitive remuneration package, flexible working arrangements
  • A fully subsidised membership to our Community Trust Partner that enables you and your family access to healthcare benefits, discounted access to over 150 holiday homes in great locations across New Zealand.
  • Special rates and discounts through our partners across Healthcare, Gyms, Banking and Insurance
  • Working for an organisation that not only works on building better stronger communities but within those communities; where we offer training and meaningful work, through our Corporate Social Outcomes team


This is a great time to join the Downer team!

  • If this sounds like the opportunity for you, click ‘apply’. The reference number for this role is 597693.
  • Downer NZ is an equal opportunity employer committed to creating a diverse and inclusive culture.
  • Our workplaces are drug and alcohol free - all successful applicants will be required to undertake a Pre-Employment drug test and medical.
  • Due to the fast-paced nature of Downer, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.

 Please note we have an in-house recruitment team that manage all our vacancies. No candidates presented through an agency will be considered for any of our roles advertised, unless previously arranged. We would strongly encourage all candidates interested in these roles, to apply directly online through the portal provided otherwise your application will not be considered.

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