Downer has been designing, building and sustaining New Zealand’s infrastructure for over a century and is a leading provider of integrated services in Australia and New Zealand.
With over 10,000 employees in New Zealand, we work alongside some of New Zealand’s biggest businesses, councils, and government agencies.
About Downer Telecommunications:
Downer is a significant player in the telecommunications industry within New Zealand. We are growing our business through delivering consistent service, excellence and results and through developing inspirational leadership with our people and customers.
As the Operations Support Analyst you will be part of a small vibrant team of analyst's who work collaboratively together.
This role will be based in Wiri, Auckland with the offer of a flexible work environment.
This is a key role within the National Operations Support Team (Telecommunications) where the main purpose of this role is to enable data-led decisioning and action, providing quality data, insightful analytics, trends, reporting and forecasting - enabling us to deliver quality customer experience outcomes and optimise internal process capabilities.
It's more than pulling and reporting data, it's about providing information or more importantly, providing insight. Presenting recommendations that reference your insight and which are supported by comprehensive analysis so that decisions can be made with confidence.
If you have knowledge across the various support networks within telco operations, are driven by performance and have outstanding abilities to deliver improvement initiatives including revenue leakage we can provide you an opportunity to make a real difference in our service delivery.
Perks & Benefits
Match your loyalty, excitement and passion for high quality service with ours and we will reward you with a competitive remuneration, extensive training and development to help you to enhance your skills, advance your career along with great employee benefits too!
Please note we have an in-house recruitment team that manage all our vacancies. No candidates presented through an agency will be considered for any of our roles advertised, unless previously arranged. We would strongly encourage all candidates interested in these roles, to apply directly online through the portal provided otherwise your application will not be considered.