Worker, Person, Glove, Hardhat, Helmet, Belt, Man, Adult, Male, Shoe

We're Hiring!

Service Desk Team Lead

  • 595901
  • Sydney, NSW, Australia
  • Full Time - Permanent

Are you look for that next step in your career and wanting to take your leadership skills to the next level? If so, we have a fantastic opportunity for a Service Desk Team Leader to join our team based in North Ryde. This is a full-time permanent position offering Hybrid working three days from home and two days in office.

This position sits within our BSC (Business Services Centre) Accounts Payable team which operates a high-volume processing, payments and resolution and leverages on leading edge technology, and the capabilities, knowledge, and experience of our people.



Reporting to the Manager of Purchase to Pay Operations, your role as the Service Desk Team Lead will be responsible for:

  • Leading, managing and developing a team of Service Desk Officers
  • Managing of day-to-day Accounts Payable and the Resolution activities in relation to invoice processing and payments
  • Managing expectations of internal and external customers
  • Guide and support staff in the day-to-day management of resolution processes/procedures assigned as in accordance with agreed Service Level Agreements and key BSC objectives.
  • Delivery of accurate and timely completion of resolution activities agreed timelines and framework.
  • Ensuring timely and accurate investigation and resolution of enquiries
  • Collaborating with Processing, Reconciliation and Payments teams to facilitate payment of accounts to avoid operational disruption.
  • Building and maintaining relationships with all BSC customers to enable efficient resolution of payment related issues. This includes building rapport with key business contacts, understanding any process exceptions, and working within the service level agreement.



  • 3 years Accounts Payable experience within a large company
  • Experience managing a team of 4-6 people
  • Experience in reconciliation and resolution activities.
  • Experience in working with ERP systems and invoice management tools
  • Tertiary qualifications in Finance or related discipline
  • Intermediate or advanced Excel skills preferred



As an employee of Downer, you may benefit from a range of career support programs, well-being packages and financial benefits, available through us and our selected partners. These include:

  • Access to the Employee Assistance Program;
  • Flexible work arrangements;
  • Onsite childcare;
  • Salary sacrifice superannuation;
  • Novated leasing;
  • Banking discounts & offers;
  • Discounted travel & accommodation;
  • Discounted vehicle rentals;
  • Offers and cash back on selected shopping portals;
  • Discounts on technology products; and
  • Exclusive offers on a range of vehicles.

If you are enthusiastic and dedicated to establishing and growing your career we’d love to speak to you! Hit apply now or contact Rose Collins for more information on Please note applications via email will not be accepted, please apply via the link provided

Apply Now

Refer someone to this job

Not You?

We have emailed you a code to verify your identity. Please check your spam/junk folder if you don't receive the email in your inbox.

Thank you

Recommended Jobs

Plant Mechanic/Mechanical Fitter/Electrician

594485 Perth WA Australia WA, Australia IP WA Infrastructure L3 Road & Asphalt Services, Trades & Maintenance
Mechanical Fitter for maintenance of resurfacing machines 2:1 or 10:4 Roster POH - Perth WA Full Time position

Register for job alerts

Not You?

We have emailed you a code to verify your identity. Please check your spam/junk folder if you don't receive the email in your inbox.

Thank you