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WMC - Fibre Technical Subject Matter Expert

  • Auckland, New Zealand
  • Full Time - Permanent

Downer New Zealand is a leading provider of integrated services.  Our commitment to building long term relationships and supporting our customers with high calibre services and solutions; the talents of our people; and consistent excellence in operational delivery sets us apart. 

Our Work Management Centre (WMC - a blend of contact centre and support administration) provides a centralised hub for communications with our customers to our field staff. We are on the lookout for our next WMC Technical Subject Matter Expert (SME) superstar to join our South Auckland team.

A bit about the role:

If you enjoy working with a broad range of customers, delivering the highest level of service and have a good knowledge on telecommunications/ fibre technical support, then this role could be a great opportunity for you! 

You will be working in a complex and technical inbound dispatch environment supporting our telecommunication services nationwide. The team ensure that our customer relationships are maintained by providing rapid solutions to overcome major outages and faults across our network.

A bit about you:

To be successful in this role, we would like you to have:

  • Strong communication and interpersonal skills with the ability to clearly articulate solutions effectively
  • Previous experience in a telecommunications technical SME support role
  • Previous experience in a call centre environment preferred
  • Strong problem-solving abilities and good technical aptitude to manoeuvre around multiple systems to seek solutions
  • A team player attitude with the ability to remain calm and effective under pressure
  • Flexibility to work on a rotating roster is essential as we operate 24/7, 7 days a week

What’s on offer:

  • Full training and support provided
  • Fun, friendly and supportive team
  • Competitive remuneration reflective of your skills and experience and great company benefits
  • The culture in the WMC is not your standard contact centre, we love coming into work and have a lot of fun while we're here! Apply today and we would love to tell you more!

Perks & Benefits

Match your loyalty, excitement and passion for high quality service with ours and we will reward you with a competitive remuneration, extensive training and development to help you to enhance your skills, advance your career along with great employee benefits too!

  • Leadership Pathway Development Programs
  • Dedicated Learning and Development team
  • We will reward you with a competitive remuneration package, flexible working arrangements
  • A heavily subsidised membership to our Community Trust Partner that enables you and your family access to healthcare benefits, discounted access to over 150 holiday homes in great locations across New Zealand.
  • Special rates and discounts through our partners across Healthcare, Gyms, Banking and Insurance
  • Working for an organisation that not only works on building better stronger communities but within those communities; where we offer training and meaningful work, through our Corporate Social Outcomes team

This is a great time to join the Downer team!

  • If this sounds like the opportunity for you, click ‘apply’. This reference number for this role is 597863.
  • Downer NZ is an equal opportunity employer committed to creating a diverse and inclusive culture.
  • Our workplaces are drug and alcohol free - all successful applicants will be required to undertake a Pre-Employment drug test and medical.
  • Due to the fast-paced nature of Downer, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.

 Please note we have an in-house recruitment team that manage all our vacancies. No candidates presented through an agency will be considered for any of our roles advertised, unless previously arranged. We would strongly encourage all candidates interested in these roles, to apply directly online through the portal provided otherwise your application will not be considered.


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